We’ve extended our returns policy for Christmas 2018.
Orders placed from Friday 16th November 2018 to Saturday 22nd December 2018 are included in our extended Christmas returns policy. Exclusions apply, see below.
To be eligible for a full refund, full priced items must be received back to us no later than Friday 11th January 2019. Any returns received after this date & up to Friday 18th January 2019 can be returned for store credit via e-gift card.
Sale items are excluded from our extended Christmas returns policy. Find our standard returns policy here to return any sales items. All sale items will also be clearly marked with (+) after the SKU number on your dispatch note.
Lingerie & Accessories:
Naughty Knickers offers a refund or exchange on lingerie and accessories (excluding hosiery & Bracli products - please see below) if you are not perfectly happy. Unfortunately, we cannot accept any returns which don't meet the below requirements. provided:
- All items returned must be unworn and in perfect condition, without marks, makeup, fake tan, glitter, lotions or items not tried on over own underwear.
- Ensure that briefs/thongs are tried on over your own underwear.
- Any seals attached to the product packaging must remain unbroken or damaged.
- The items must be in a brand new, re-saleable condition (as above with all labels and packaging/boxes intact).
- If you have notified us that you wish to cancel your order, within 14 days of receiving the goods, you will have a further 14 days for the items to be received by us.
Bracli Lingerie: Due to the intimate nature of these products and for reasons of hygiene, Bracli products (excluding bras, babydolls, gloves) are non-returnable. Please order your size carefully. Bracli Bras/Gloves are returnable as per our standard returns policy (see above).
Hosiery: For hygiene reasons, we are unfortunately unable to accept returns of any hosiery products, unless they are faulty. Any faulty products must be returned within 30 days of purchase.
Gift cards are non-returnable & cannot be refunded.Returns Address:
1: Please return the unsuitable items to the above address, including a note with your order number and indicate clearly which items you would like a refund or an exchange on.
2: If you would like to exchange the goods please state clearly which item you would like in exchange (any additional costs will be charged subsequent to despatch of replacement goods).
3: Please include your email address and/or a daytime contact number.
4: You, the customer, are responsible for all postage costs incurred when returning any items. It is suggested you use registered post as Naughty Knickers cannot be held responsible for any items lost when returned to us in any other way.
Return of Faulty or Incorrect Products
If on the off-chance the products are being returned because they are faulty or incorrect, Please email us with your order number and details of the fault, prior to sending the parcel.
Please remember to obtain proof of postage from your Post Office or Courier.
Our returns team endeavour to process returns as quickly as possible once they have been received, however, please allow up to 14 days for a return or exchange to be processed.