WILL DELIVERY OF MY ORDER BE DISCREET?
Yes. Our packaging is plain and discreet.
HOW DO I RETURN AN ITEM?
Please view our returns policy here.
HOW CAN I SPEAK TO CUSTOMER SERVICES?
Please contact us using the contact form here.
Please note all consumer orders must be placed online via our website.
If you are a company who would like to contact us to discuss working together please contact us via our contact form.
DO YOU OFFER EXPRESS DELIVERY?
Yes, we offer Express Next Day delivery services available in the UK.
We now also offer DHL Express Delivery to the US and various International destinations.
WHERE DO YOU DELIVER TO?
We deliver worldwide, from our warehouse in the UK.
Our UK delivery service includes England, Scotland, Northern Ireland and Wales, including the Isle of Wight and the Highlands and Islands of Scotland.
We deliver separately to the Channel Islands, the Isle of Man and Ireland.
We also offer an Express International Delivery Service.
WHICH DELIVERY COMPANIES DO YOU USE?
In the UK you can select shipping by Royal Mail, DPD Local.
International customers can select shipping by Royal Mail. DHL Express Worldwide delivery available, please contact us for a quote. Please note due to customs reasons, 'Naughty Knickers Ltd' will appear on the DHL shipping label.
HOW CAN I PAY FOR MY ORDER?
We accept the following payment cards: Visa, Visa Debit, MasterCard and American Express. We also accept PayPal payments and Apple Pay.
Please note that we only accept payments in GBP.
CAN YOU DELIVER TO A DIFFERENT ADDRESS THAN MY BILLING ADDRESS?
Yes, you can have your parcel delivered to another address.
You will have the option of entering a different delivery address at the checkout.
If you choose to have your parcel delivered to you at work, always make sure you put the name of the company or organization in the address field, as well as the contact name to ensure your parcel is successfully delivered.
HOW DO I KNOW YOU RECEIVED MY ORDER?
Once you've placed your order, you will be directed to an order confirmation message, which will contain your order number. We will also send you an email to confirm your order has been placed, this information could take up to 15 minutes to arrive in your inbox! Once our packing team has processed your order, you will receive an email to let you know that your order is on its way to you, with a link to track your parcel.
WHAT DO I DO IF MY PARCEL HASN'T ARRIVED YET?
You can check the progress of your item at the Royal Mail or relevant courier website by clicking on the tracking link sent to you via email once your item has been dispatched. Please contact us if you have any delivery queries.
HOW DO I USE A PROMOTIONAL CODE?
Once you've reached the Check out stage, enter your promotional code into the 'Discount Code' box. This is in the 'Order Summary' section of the Check out page (click the dropdown on ‘Order Summary’ if checking out from a mobile). If the code is valid, your discount will be applied. Return to the basket to complete your order or continue shopping.
Please note, only one promotion/discount code can be redeemable per order.
WHAT DO I DO IF I HAVE RECEIVED AN INCORRECT ITEM?
In the unlikely event that you receive a wrong item, please contact us.
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
Our returns team endeavour to process returns as quickly as possible once they have been received, however, please allow up to 14 days for the return to be processed.