Delivery

CORONAVIRUS UPDATE

We are processing orders as normal Monday to Friday.

Services are operational and we continue to accept orders for destinations across the globe. However, delays can be expected due to high demands and special orders e.g. quarantine; or special measures being implemented (e.g. diverting to mail boxes, replacement procedures for obtaining a signature) by the local postal/delivery service to minimise the spread of Coronavirus.

DELIVERY & PRODUCTS

All products and sizes which are listed on Naughty Knickers are held in stock unless otherwise stated (e.g Pre-Order). If on the off-chance our website hasn't updated and a product/size which you have ordered has gone out of stock we will notify you by email.

Our packaging is plain and discreet.

Orders placed on public holidays will be processed the following working day.

UK DELIVERY

ROYAL MAIL: UK DELIVERY SERVICES

Order by 3:30pm Monday to Friday for same day dispatch.

Orders placed after the cut off will be processed the following working day. Tracking link will be sent by email. Text message updates available on Tracked 24/28 services.

Royal Mail 48: FREE on all orders
Royal Mail 24: £2.00 (available on orders up to £40)
Royal Mail Tracked 48: £3.00 (FREE on orders over £30.00)
Royal Mail Tracked 24: £4.00 (FREE on orders over £100.00)
Royal Mail Special Delivery - Next Working Day: £6.00
Royal Mail Special Delivery - Saturday: £9.00

DPD LOCAL: UK DELIVERY SERVICES

Order by 3:00pm Monday to Friday for same day dispatch.

Orders placed after the cut off will be processed the following working day. You will be sent an email/text message on the day of delivery, with an expected 1-hour delivery window, so you won't need to wait in all day for the courier to arrive.

Next Working Day Delivery: £3.95
Saturday Delivery: £12 (order by 3pm Friday)
Sunday Delivery: £15 (order by 3pm Friday)

INTERNATIONAL DELIVERY

ROYAL MAIL

Order by 3:30 pm GMT Monday to Friday for same day dispatch. Orders placed after the cut off will be treated as placed the following working day.

FREE on all orders over £80.

We charge £8 for delivery on international orders under £80.

Royal Mail: International Tracked & Signed For, International Tracked, International Signed For

DHL EXPRESS WORLDWIDE

DHL Express Worldwide delivery: £12-£35 (depending on country/order size, price at check out).

Please note due to customs and security reasons, 'Naughty Knickers Ltd' will appear (in very small font) on the DHL shipping label.

IMPORT TAXES, DUTIES & CUSTOMS FEES
Naughty Knickers Ltd charges UK VAT on orders being shipped within the UK.

If you are shopping from outside of the UK, please check your local import taxes and duties prior to placing your order. The customer is responsible for paying import taxes, duties and customs fees, Naughty Knickers Ltd is not responsible for any of these fees.

Brexit: As the UK has now left the EU, this includes orders being sent to an address within the EU.

DELIVERY TIMESCALES & AIMS

Delivery/shipping times will vary, this is a guide for our Standard Delivery Service from date of dispatch:
Standard UK Delivery: 1-5 working days.
International Europe Delivery: 1-7 working days.
Worldwide: 1-10 working days.

The above timings are for retail orders only and are subject to change at any time. Please note that any overseas orders may be subject to further taxes and import duties. These charges are out of our control and will vary from country to country. These charges are the responsibility of the purchaser. If you have a query regarding delivery please contact us.

Your items may arrive in different shipments. Depending on the type, quantity, and weight of items in your order, we may pack and ship them in different packages to ensure they arrive on time and undamaged. You will never be charged more for shipping and handling than what appears at checkout.
Naughty Knickers does its best to ensure your delivery arrives on time. However, international delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date. Large orders (10+ items), customs clearance, credit card authorization, and verification may all delay delivery of your order.