Delivery
Our packaging is plain and discreet.
- Order by 3:30pm Monday-Friday for same-day despatch with Royal Mail.
- Order by 1.00pm Monday-Friday for same-day despatch with DHL Express.
Timezone: BST British Summer Time.
Orders placed after the cut-off time will be processed the following working day.
Orders placed on weekends and public holidays will be processed the following working day.
PLEASE NOTE, BETWEEN TUESDAY 10TH JUNE 2025 AND FRIDAY 13TH JUNE 2025, OUR OPENING HOURS WILL BE 9.00AM - 1.00PM (BST). ORDERS PLACED AFTER 1.00PM WILL BE SHIPPED THE NEXT WORKING DAY. WE WILL REVERT TO STANDARD OPENING HOURS ON MONDAY 16TH JUNE 2025.
UK DELIVERY
| Delivery Service | Price |
|
Royal Mail Tracked 48 (2-3 working days delivery aim) |
£2.00 (FREE on orders over £50.00) |
|
Royal Mail Tracked 24 (1-2 working days delivery aim) |
£4.00 |
|
Royal Mail Special Delivery (next working day delivery aim) |
£6.00 |
|
DHL Express (next working day delivery aim, excludes weekends) |
£10.00 |
Please note, any timescales provided are 'DELIVERY AIMS'.
USA DELIVERY
Note: USA basket value cannot be higher than $ 800 USD, per order.
| Delivery Service | Price |
| Standard shipping option: Royal Mail Tracked & Signed For | $15.00 USD |
| Express shipping option: DHL Express |
$25.00 USD (FREE on orders over $250.00 USD) |
OTHER INTERNATIONAL DELIVERY
ROYAL MAIL: Price calculated at checkout. Price depending on location/volume - calculated at checkout. Royal Mail services: International Tracked & Signed For, International Tracked, International Signed For
DHL EXPRESS WORLDWIDE: Price depending on location/volume - calculated at checkout.
- NK Retail Group Ltd charges UK VAT on orders being shipped within the UK.
- European Union orders: As of Monday 20th November 2023, taxes are now included on EU orders up to €150 EUR ex Tax. We are currently are currently unable to accept orders above this amount.
- If you are shopping from outside of the UK and EU, please check your local import taxes and duties prior to placing your order. The customer is responsible for paying import taxes, duties and customs fees, NK Retail Group Ltd is not responsible for any of these fees.
DELIVERY TIMESCALES & AIMS
- Standard UK Delivery: 1-5 working days.
- International Europe Delivery: 1-10 working days.
- Worldwide: 1-20 working days.
The above timings are for retail orders only and are subject to change at any time. Please don't hesitate to contact us if you have a query regarding delivery.
Your items may arrive in different shipments. Depending on the type, quantity, and weight of items in your order, we may pack and ship them in different packages to ensure they arrive on time and undamaged.
Naughty Knickers does its best to ensure your delivery arrives on time. However, international delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date: Large orders, customs clearance, credit card authorisation, and verification may all delay delivery of your order.
All products and sizes which are listed on Naughty Knickers are held in stock. If on the off-chance our website hasn't updated and a product/size which you have ordered has gone out of stock we will notify you by email.