Refunds & Exchanges
Lingerie & Accessories:
Naughty Knickers offers a refund or exchange on lingerie and accessories (excluding hosiery, nipple covers, cosmetics, toys & Bracli products - please see below) if you are not perfectly happy. Returns must meet the below requirements. Unfortunately, we cannot accept any returns which don't meet the below requirements:
- All items returned must be unworn and in perfect condition, without marks, makeup, fake tan, glitter, lotions.
- Ensure that briefs/thongs are tried on over your own underwear.
- Any seals attached to the product packaging must remain unbroken or damaged.
- The items must be in a brand new, re-saleable condition (as above with all labels and packaging/boxes intact).
- Items returned within 14 days of the day you receive your goods will be refunded via the original payment method.
- Items returned within 15 to 35 days of the day you receive your goods will be refunded via e-gift voucher.
- If you have notified us that you wish to cancel your order within 14 days of receiving the goods, you will have a further 14 days for the items to be sent back.
Nipple Covers: For hygiene reasons, we are unfortunately unable to accept returns of any nipple covers/pasties or self adhesive bras unless they are faulty.
Cosmetics & adult toys: For hygiene reasons, we are unfortunately unable to accept returns of any cosmetics & adult toys unless they are faulty.
Bracli: Due to the intimate nature of these products and for reasons of hygiene, Bracli products (excluding bras/babydolls/gloves/corsets) are non-returnable. Please order your size carefully. Bracli Bras/Babydolls/Gloves/Corsets are returnable as per our standard returns policy (see above).
Gift cards and boxes are non-returnable & cannot be refunded.
Returns Address
When making a return or exchange please follow these steps:
1: Please return the unsuitable items to our Returns address, including a note with your name and order number and indicate clearly which items you would like a refund or size exchange on.
2: If you would like to exchange the goods we can offer a size exchange where available. Please state clearly which size you would like an exchange for.
3: Please include your email address and/or a daytime contact number.
4: You, the customer, are responsible for all postage costs incurred when returning any items. It is suggested you use registered post as Naughty Knickers cannot be held responsible for any items lost when returned to us in any other way.
5. Please remember to obtain proof of postage from your Post Office or Courier.
Our returns team endeavour to process returns as quickly as possible once they have been received, however, please allow up to 14 days for a return or exchange to be processed.
Return of Faulty or Incorrect Products
If on the off-chance the products are being returned because they are faulty or incorrect, Please email us with your order number and details of the fault, prior to sending the parcel. Any faulty products must be returned within 30 days of purchase.