Lingerie & Accessories:
Naughty Knickers offers a refund or exchange on lingerie and accessories (excluding hosiery, nipple covers cosmetics, toys & Bracli products - please see below) if you are not perfectly happy. Unfortunately, we cannot accept any returns which don't meet the below requirements:
Hosiery:For hygiene reasons, we are unfortunately unable to accept returns of any hosiery or bodystockings unless they are faulty.
Nipple Covers:For hygiene reasons, we are unfortunately unable to accept returns of any nipple covers/pasties or self adhesive bras unless they are faulty.
Cosmetics & adult toys: For hygiene reasons, we are unfortunately unable to accept returns of any cosmetics & adult toys unless they are faulty.
Bracli: Due to the intimate nature of these products and for reasons of hygiene, Bracli products (excluding bras/babydolls/gloves/corsets) are non-returnable. Please order your size carefully. Bracli Bras/Babydolls/Gloves/Corsets are returnable as per our standard returns policy (see above).
Gift cards and boxes are non-returnable & cannot be refunded.
Our returns team endeavour to process returns as quickly as possible once they have been received, however, please allow up to 14 days for a return or exchange to be processed.
When making a return or exchange please follow these steps:
1: Please return the unsuitable items to the above address, including a note with your order number and indicate clearly which items you would like a refund or an exchange on.
2: If you would like to exchange the goods we can offer a size exchange where available. Please state clearly which size you would like an exchange for.
3: Please include your email address and/or a daytime contact number.
4: You, the customer, are responsible for all postage costs incurred when returning any items. It is suggested you use registered post as Naughty Knickers cannot be held responsible for any items lost when returned to us in any other way.
5. Please remember to obtain proof of postage from your Post Office or Courier.
Return of Faulty or Incorrect Products
If on the off-chance the products are being returned because they are faulty or incorrect, Please email us with your order number and details of the fault, prior to sending the parcel. Any faulty products must be returned within 30 days of purchase.